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PRIVACY POLICY

LAST UPDATE OF THIS POLICY – 2024-02-08

BEFORE USING OUR SITE, PLEASE REVIEW THIS PRIVACY POLICY:

This Privacy Policy is applicable to Elk Lake Veterinary Hospital (“ELVH”) and sets out our policy on the gathering and use of information on this site. ELVH is committed to providing a safe website for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. ELVH complies with Canadian Federal and Provincial privacy laws and regulations, including the Personal Information and Electronic Documents Act.

There may be links from our site to other websites – note that this Privacy Policy applies only to our site and not to websites of other companies or organizations to which our site may be linked. You must check the privacy policy of any linked sites and/or make any necessary inquiries with respect to their privacy policy with the owner of the linked site. These links to third party websites are provided as a convenience to our visitors, and are for informational purposes only. ELVH does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our site, you may be asked to provide personal information when you visit certain sections of our site. Your use of our site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our site. Your continued use of the site signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, such as your name, address, email address, or telephone number.

We collect information that you voluntarily provide through questionnaire responses, search functions, surveys, feedback, contact forms, appointment request forms, new patient registration forms and the like. We may also ask you to provide information such as your email address as a point of contact if you want to obtain additional services, information, participate in a contest, or resolve complaints or concerns.

HOW DOES ELVH USE INFORMATION GATHERED ABOUT SITE VISITORS?

Before giving us any personal information, please be advised that any information gathered on our site may be used in the aggregate for research and development relating to our site and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and services and assist us in tailoring the content of our site to your needs by collecting information about your preferences by tracking use patterns throughout our site; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available.

PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of a site visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by ELVH (provided that notice of this fact is made available online). If a site visitor objects to such use for any reason, they may prevent that use either by email request or by modifying the registration information provided. ELVH uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out of any contact points, please contact us as described below.

DISCLOSURE OF INFORMATION

ELVH will not disclose personal information that you provide on its site to any third parties other than to an ELVH agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case ELVH may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES

ELVH, in common with many website operators, may use standard technology called “cookies” on its site. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser; however, some areas of the site may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE

ELVH considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our site.

ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to areas of our site that require registration. Generally, you are not required to provide personal information as a condition of using our site, except as may be necessary to provide you with a product or service that you have requested. However, some areas of our site are restricted to certain individuals (such as current clients) and we may require these individuals to register upon entry by providing us with certain information.

PROTECTION OF INFORMATION

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. ELVH applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information

Personal information you share with us is stored on our database servers at ELVH data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE

If we alter our Privacy Policy, any changes will be posted on this page of our site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY

By using this site you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on this site. By submitting your information, you agree that it will be governed by our Privacy Policy.